Reports

Labor billed on invoices in the window, against hours on the shift clock. A technician with no login has no clock hours to compare.

From the tech's "Arrived" on the job: within 15 minutes of the booked start counts as on time, or by the end of the arrival window when the visit had one.

Problems technicians reported, unplanned parts runs (by reason, technician and store), and the miles driven, for the last 7 days.

From each customer's "How they found you". A returning customer's work keeps counting toward the source that first brought them. Revenue is before tax.